Coronavirus (Covid-19)

Customer communication

Smith and Ouzman Limited are working hard to minimise any potential impact the Covid 19 virus may have on the day to day running of the business. The health and wellbeing of our staff, clients and suppliers is our top priority. So with immediate effect we will be canceling all scheduled client and supplier meetings until such time as the threat of this virus has been diminished.

With the increase in the numbers of cases of Coronavirus (COVID-19) being reported within the UK and globally, as a company we must adhere strictly to all Government and Health England guidance and instructions. Given the international nature of our operations and the importance of our ability to deliver in line with agreed SLA’s as much as possible, we are taking additional precautionary measures to ensure that we do our best to protect everyone and maintain a high level of service to our valued customers.

These precautionary measures include:

  • Smith and Ouzman’s International Sales Managers and UK Business Development Managers have been instructed to work from home until further notice.
  • All International travel has been suspended.
  • All face to face sales visits of any kind have been suspended
  • In line with these protocols, unless pre-arranged engineers performing essential maintenance, we are unable to receive any visitors at any of our three Eastbourne sites.

Regarding day to day production we have:

  • Introduced extra cleaning and additional hygiene procedures
  • Spread our production work force across 2 of our 3 sites in order to minimise risk of cross contamination and better protect continuity of service.
  • Spread our Administration teams within our available office space to minimise risk of cross contamination.

We are pleased to confirm that there has been no impact on our supply chain to date and we are reviewing our stock levels of raw materials in conjunction with our key suppliers to minimise the risk of any potential disruption. Deliveries and collections continue as usual.

As with all businesses at present we will continue to monitor the situation closely. As more information becomes available, we will review our policies and approach to the Coronavirus (COVID-19) outbreak accordingly.